No brand is an island why you need to undertake a survey

Are your customers talking good or bad about your Bank? When James Isoke went to open a savings account at a bank branch in his hometown of Kawempe, he told the salesperson he needed an account for his daily financial needs. He explained the account should be one where it’s easy to move money into

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What is your ‘captive market’?

It is that time of the year of strategic planning retreats. You can be brilliant by asking your colleagues a simple question: what is our captive market and how do we plan to leverage from it? A captive market is that niche of clients that are already yours, all you need is to provide new

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Revenue Assurance & Performance Model

summitBI revenue assurance & performance model

There are many definitions for Revenue Assurance, but I prefer defining it as the use of data quality and process improvement methods to improve profits, revenues and cash flows. Gone are the days whereby most of us thought that revenue assurance is only good and suitable for the Telecom industry. Today, with growing competition, increased

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How Data Protection law will

Uganda was ranked 7th most targeted country in Africa and 65th globally by 2018 cybersecurity index. This means there is still a lot to do in terms of combatting cybersecurity. but this comes at an extra cost for companies that have access to people’s personal information such as banks, telecommunications firms, merchants or vendors and

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Financial inclusion: Is Uganda on track?

Financial inclusion is the new buzzword in international development. From promoting Bonabasome, bonobagagawale programs to fighting income inequality are we heading for more political processes that are more inclusive and representative in Uganda. A story is told about the Economists in the Ministry of Finance who devised a strategy to support four children per family

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