How adequate does your BCM address pandemic occurrences (COVID-19 and the like)?

Many business entities around the world have inevitably had to vacate their premises with an unprecedented test of adaptability to emerging technologies in the business landscape. Well, we may interestingly learn from this ancient word: “If the master of the house had known the hour when the thief was coming, he would have stayed awake and not let his house broken into.

Certainly, business continuity management (BCM), the process of managing risks and ensuring business continuity, should be at the heart of any resilient enterprise in Uganda today. The BCM program must be tailored to contingency planning and crisis management that includes preparing plans and strategies to effectively handle unexpected problems, emergencies, and catastrophic events.

What is the essence of crisis management?
Crisis management typically defines steps necessary to address and mitigate the effect of a catastrophic event, often while the catastrophe is still happening, not to mention the coronavirus COVID-19 that is claiming a multitude of innocent lives!!! It is important to note that:

  1. The crisis management team is fundamentally supported by the required response teams that develop response plans to address the different aspects of a potential crisis, including site restoration, damage assessment, administrative support, and mitigation controls e.g., teleworking, social distancing, and conducting operations from alternative sites.
  2. Organizations must, therefore, identify the different resources that contribute to the mitigation process. These resources, including the essential personnel and their roles and responsibilities, should be documented in the response plan.
  3. Resources that support the organization in mitigating the crisis are also monitored to ensure their availability and performance during the crisis. Some of these systems and resources include emergency equipment, local resources and vendors, system backups and off-site storage, and alternate worksites.
  4. Organizations should perform regular audits on their business continuity processes to ensure that they are well prepared and still appropriate to the changing business requirements. The testing program has to ascertain whether the institution’s pandemic planning practices and capabilities are effective and will allow critical operations to continue.


Just to know how Summit Consulting Ltd is well-prepared to sail through the current crisis, we had our remote-working strategies laid beforehand in an effort to keep business operational amidst any natural catastrophe.

In the wake of the COVID-19 crisis, the management staff for organizations and institutions ought to have analyzed remote access requirements, including the infrastructure capabilities and capacity that may be necessary during a pandemic.

With the untimely lockdown in our country Uganda and many other countries the world over, remote-working has emerged as the only viable solution for business sustainability. This however comes with a high demand of self-drive and accountability from staff; cheers to our CEO’s determination to have our entire team always connected.

Are you an SME involved in the service business? Do you need a platform for remote working? If yes, contact us for an account and signup your staff to start delivering during this lockdown.

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