The ‘manual’ digital banking: the pain of banking with fake banks

Many banks in Uganda are very ridiculous. They proudly announce the digital-first banking agenda but go-ahead to enforce manual processes.  To access most services, many bank staff will ask you to ‘visit their nearest bank branch’.

It is painful and very unfortunate.

This week I have been frustrated by three banks. In part 1, I share my experience with a local bank I will refer to as Bank A. First, some context.

Download the Article Here The pain of Banking in Uganda (14 downloads)

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